All Prices in CAD

   support@vietcatalogue.com
   sales@vietcatalogue.com

Qua123.com
Send Flowers and Gifts to Vietnam
Gui Hoa, Qua Tang ve Vietnam
http://www.qua123.com

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: Please see our delivery info page for more information.
You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: What city do you deliver to?
A: We deliver to the following cities/provinces: Saigon, Ba Ria-Vung Tau, Ben Tre, Binh Duong, Can Tho, Dong Nai, Long An, Tien Giang, Vinh Long.
Please see our delivery info page for more information. More destinations are coming soon.

Q: What is your delivery time?
A: Our delivery time is from 8:00 a.m. to 8 p.m. Vietnamese time, 7 days a week.
Please note that some products require that you order in advance to guarantee the highest quality.
Note: During holiday periods, certain products may take longer than usual.

Q: How do I know that my order has been placed?
A: You will receive an email notification that the order has been placed, as well as the total dollar amount and a list of what was ordered.
*Please be sure that your SPAM filter does not block emails from vietcatalogue.com.

Q: Can I place an order in advance?

Q: Which product(s) should I order in advance?
A: To guarantee the products that we select for you will be of the finest quality the following items require that you order in advance:

1. Cakes (Kinh Do)
   
2. Art (Vietnamese Calligraphy/Thu Phap)

The following item may need to be ordered a week in advance to guarantee space:

1. Travel (tour package)

Q: How do I know if my order has been delivered?
A: We will send you an email receipt with the recipient’s signature and photo (if you request).
*Please be sure that your SPAM filter does not block emails from vietcatalogue.com.

Q: Can I send a personalized message with my order?
A: Yes. During checkout, you can input a message for the recipient in the "gift message" text area. We will then transcribe your message in a card and send it to the recipient along with your gifts.

Q: What other information do I need to include in my order?
A: To help us serve you better, please make sure that the following information is on the order form: the recipient’s name, the full address, and the phone number (both home and mobile)

For cakes, please write what you want written on it in the "gift message" field under receiver information.

Q: Do you consider special orders?
A: If you want us to deliver any products other than the ones that are listed at our website (as long as it is appropriate and legal), please talk to one of our representatives via online chat or email to learn more.

Q: What type of payment do you accept?
A: We accept all major credit cards (i.e, Visa, Mastercard, American Express, and Discover) via PayPal. We apologize that other forms of payment (i.e., money order, personal cheque, or western union) is not accepted at this time. We are in the process of expanding our payment methods to accommodate all your needs.

For customers in Canada: We also accept direct banking deposit or interac email money transfer. Please email us to learn more.

If you need further assistance in making payment online, contact us for assistance at: support@vietcatalogue.com

You can also email us with any concerns or questions that you may have at any time; we will respond within a short period of time.

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If none of these FAQs has successfully answered your question, or if you need further help, please contact us at: support@vietcatalogue.com or fill in the form here.

We thank you for your patience.

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